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We re Having Trouble Connecting to Myv Prepay Please Try Again Later

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Fix payment problems on your account

If you endeavor to purchase something on Google Play just your payment is declined or won't process, endeavor the steps below.

Troubleshoot Payment and Order Problems

If yous've bought something and so have a problem with or question about information technology, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the tiptop, select Alerts Notification bell icon.
  3. If you have a reddish alarm, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Cheque your electronic mail for the review results.

Try to pay with a different payment method

If there's a problem with one payment method you can attempt paying with a different one.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Become back to the item you want to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a unlike payment method or add a new i.
  5. Follow the onscreen instructions to consummate your purchase.

Fix credit and debit carte errors

There may be a problem with your credit or debit carte du jour if yous run into ane of the following error messages:

  • "Unable to process payment: depression bill of fare balance"
  • "Unable to complete transaction. Please employ another class of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or try another card"

To set these errors, effort the following steps:

Make sure your card & address information is up to appointment

Expired credit cards or old billing addresses are a common reason for payments not to piece of work properly. To update this information employ Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Notice the payment method yous are trying to use for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Bank check that your card address matches the address in Google Payments

If your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing accost of your card.
  5. If needed, update the address.

And then, try your purchase again.

Submit any actress data that is requested

If the error message is followed by instructions for submitting boosted data to Google, please submit it. We will not be able to process the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Check your account to brand sure yous have enough to complete the purchase.

Contact your bank or card issuer

Your card may accept specific restrictions which cause the transaction to exist declined. Contact the institution that issued your bill of fare to ask about the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Residuum, Gift Cards, and more)

If you lot run into "Your payment was declined due to an issue with your business relationship"

If you run across this message, information technology might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more than data to protect your account confronting fraud.
  • We demand a little more information to comply with Eu law (Customers from European Union fellow member states only).

To help fix these issues:

  1. Get to the payments eye.
  2. Take activity on any errors or requests in the payments middle.
    • You might need to verify your identity before yous can buy anything through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If y'all're having problem paying through directly carrier billing, try the post-obit:

  • Make certain you're connected to your carrier network, directly or by wi-fi.
  • Brand sure yous've added direct carrier billing as a payment method.
  • Make certain you're using the local currency.

If you lot still have problems, contact your mobile phone service provider for assist.

If y'all tin can't add together a payment method or accept a problem with a different payment method

If you lot're having a problem with a different payment method, go to Google Payments to fix the consequence.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatsoever notifications or requests for information & provide anything that's asked for.
  3. Bank check that your address is up to appointment.
  4. Cheque that the payment methods listed are the ones you want to use.

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You lot must verify the card before you tin utilize it again:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse carte.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method again:

  1. Ostend which card you want to verify.
  2. Check how long ago you tried to verify your menu.
    • If less than 2 days: Look upwardly to 2 days.
    • If more 2 days: Check your carte du jour statement. You should discover a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Bill of fare is grayed out & says "carte du jour is ineligible"

You tin can't utilize this carte for this purchase. Endeavor to make the purchase again with a different card.

If the card you desire to utilise isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM card devices

Cheque if the right SIM card is in slot 1 and remove any SIM carte from slot 2.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid

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